PureWhirl Infusion Cup – FAQ

Frequently Asked Questions

🚚 How long does shipping take?

We ship all orders via Aramex. Delivery typically takes 8–11 business days from the date your order is confirmed. You'll receive a tracking number once your order has been dispatched.

📦 How do I track my order?

Once your order ships, you'll receive an email with your tracking number. You can use this to track your parcel directly on the Aramex tracking page. If you haven't received a tracking email within 3 business days of ordering, please contact us.

↩️ Do you offer refunds or exchanges?

Yes — we want you to love your PureWhirl. If your item arrives damaged or defective, contact us within 7 days of delivery with a photo and we'll make it right. Please note that we do not accept returns for change of mind, but we'll always do our best to help.

🧱 What materials are your products made of?

Our cups are crafted from food-grade, BPA-free materials designed for daily use. The self-stirring mechanism is powered by a small battery-operated motor built into the base. All materials are safe for hot and cold beverages.

📬 How do I contact you?

We're happy to help! Reach out to us at support@purewhirl.com or use the contact form on our website. We aim to respond to all enquiries within 1–2 business days (Monday–Friday, SAST).

💳 What payment methods do you accept?

We accept all major credit and debit cards, as well as PayFast and other secure payment options available at checkout. All transactions are encrypted and secure.

🌍 Do you ship internationally?

Currently, we primarily serve customers in South Africa. If you're based outside of South Africa and interested in ordering, please contact us and we'll do our best to assist.